Recently, I was at a supermarket self serve checkout. I scanned my items and paid, grateful to be on my way quickly. As I turned to leave, I noticed the man next to me (who happened to use a wheelchair) was experiencing difficulty in navigating the shop’s checkout. The touch screen scanning device, and EFTPOS machine were set too high and not within his reach. The bagging area, too, was impractical and not accommodating to his physical needs. Whilst the shop assistant was more than helpful in assisting with the transaction, I couldn’t help but think a few adjustments at one self-serve terminal would make a world of difference to both the customer and the business.
Accessible shops with clear aisles, lowered displays, and accessible payment terminals ensure a dignified and independent shopping experience. This translates directly to increased economic participation – as people with physical disabilities form a significant consumer base across our nation. Navigating a shop, community space or workplace shouldn’t be a hurdle, but a seamless experience. Yet for many Australians with disabilities, this remains an aspiration.
Accessibility is not just a legal requirement under the Disability Discrimination Act 1992, but a cornerstone of an inclusive community. Accessibility unlocks potential, fuels economic participation and consumerism, and sends a clear message: everyone belongs and has a role to play in community. I am very proud that Yumba Bimbi is focused on improving accessibility to our facilities. At our Anakie Street office, we are installing automated doors and creating a reception area that improves access for all people. At our Hub office we are modifying the height of our reception desk to ensure all people may engage with our team members eye to eye to converse, sign documents or make transactions.
Building a truly inclusive society requires a collective effort. We believe governments must enforce accessibility regulations, while businesses like ours should embrace it as an opportunity. By creating accessible spaces, we break down barriers, unlock potential, and send a powerful message of inclusion.
