About the Role

Yumba Bimbi Support Services is an NDIS Registered Provider operating across the rural and remote communities of the Central Highlands and Western Qld region. The role of the Support Coordinator is to support National Disability Insurance Scheme (NDIS) Participants to achieve their NDIS plan goals, by coordinating informal supports, mainstream supports and funded supports.  As a Support Coordinator, you will provide varying levels of coordination and transition support for people with disability living in rural and remote communities across a wide geographic area. 

The Support Coordinator’s duties may vary depending on the specific needs of the participant and the goals outlined in their NDIS plan. Your key responsibilities will include: 

  • Assist NDIS Participants to identify and plan strategies to achieve their personal goals within a person-centred framework
  • Support Participants in implementing their NDIS plan to maximise the value for money they receive from services
  • Support Participants in facilitating their independence by enabling empowerment and choice, and the promotion of personal resilience and social inclusion.  
  • Support the participant to link with mainstream or community services (i.e., housing, education, transport, health)
  • Host stakeholder meetings with Providers to coordinate the most suitable services and supports for participants 
  • Prepare plan review reports and other assessments/reports as required
  • Maintain regular and accurate customer information, documentation and record keeping that meets legislative requirements
  • Develop service agreements, assist participants to endorse Providers in the NDIS portals. 
  • Work with participants to determine the budget for each support type and advise any relevant plan manager of the breakdown of funds, where this isn’t already completed by NDIS planners
  • Build, foster and maintain positive and proactive relationships with internal and external stakeholders
  • Actively participate and engage in team meetings and initiatives
  • Operates within relevant legislation, NDIA policies and guidelines and all YBSS compliance activities
  • Assess and manage risk in line with organisational policies and procedures

Selection Criteria: 

  • A diploma or tertiary qualification in Human Services, Social Work, Allied Health or related disciplines 
  • A minimum of 2 years’ experience as a NDIS Support Coordinator or similar case management role 
  • Knowledge and experience of the NDIS Support Coordination function and why it is important in building a Participant’s capacity and to the overall success of the NDIS
  • Knowledge of relevant service providers across mainstream and other community service sectors, including mental health and disability providers
  • Outstanding customer engagement and interpersonal skills with excellent written and oral communication skills
  • Knowledge of MS Word, Excel and other online client reporting systems
  • Excellent time management skills and demonstrated ability to work unsupervised
  • Demonstrated ability to respond and adapt to competing priorities
  • Current Queensland Driver’s license 
  • NDIS Workers screening 
  • Current Working with Children Check 

What we can offer

  • Competitive salary 
  • Salary Sacrifice benefits
  • Work-life balance
  • A supportive, energetic and fun working environment
  • Opportunities to develop your career

Please send your resume to: HR@yumbabimbi.com.au